Refund Policy

The short version

• The full course is a one-time payment of $60. There is no subscription, so there is nothing to cancel.
• Ask within 14 days of your purchase and you get all your money back. You don't need to give a reason.
• A refund removes your access to the full course. The free topics stay free.

Try before you buy

The first 3 topics, with their lessons and practice exams, are free to use without an account. We'd encourage you to work through some of them first, so you know what you're paying for.

How to ask for a refund

Either of these works:

• Email us at betterdl@proton.me from the address you used to buy, or include your order number from your receipt.
• Use the link in your Lemon Squeezy receipt email or on your Lemon Squeezy order page.

We aim to reply within a couple of business days.

How refunds are paid

Payments are handled by Lemon Squeezy, our reseller and Merchant of Record. Refunds go back through Lemon Squeezy to the payment method you used to buy. Once a refund is issued, it can take several business days to appear on your statement, depending on your bank or card provider.

When the refund is issued, full-course access on your account ends. Your account and the free topics stay available to you. If you want your account deleted as well, just say so in your email.

After 14 days

After the 14-day window, purchases are not refundable, except where the law requires a refund. If something has gone wrong (for example, you were charged twice, or you can't get into the course you paid for), please email us anyway. We'll sort it out.

Free access codes

If you unlocked the course with a free access code, there was no payment, so there is nothing to refund.

Chargebacks

If you have a problem with a charge, please contact us first at betterdl@proton.me. Within the refund window we will simply refund you, which is quicker for everyone than a dispute with your bank.

Referral commissions

If your purchase came through someone's referral link, the referrer's commission on that sale is reversed when the order is refunded. This doesn't affect your refund in any way.

Questions

Email betterdl@proton.me. See also our Terms of Use and Privacy Policy.